First Aid Measures for Data Loss / Defective Hard Drive

First Aid Measures for Data Loss / Defective Hard Drive

Files have suddenly disappeared or the hard drive is no longer recognized by the system? Then keep a cool head and follow our first aid measures for data loss due to logical or mechanical storage device defects.

First Steps for Data Loss

1. Disconnect the Defective Storage Device from Power

Turn off the external hard drive or the computer with internal hard drive ("hard" shutdown by pressing and holding the on/off button for approximately 4 seconds). Also avoid any write access and independent data recovery attempts with free recovery tools.

2. Avoid Physical Influences

Be sure to avoid vibrations and strong temperature fluctuations, especially if the storage device has mechanical / physical defects due to power surges, overheating, water damage, or head crash (drop damage).

3. Contact a Professional Data Recovery Specialist

Call us free of charge. We are available for you 24 hours a day, 7 days a week. Already on the phone, we can tell you more about the chances of success and estimated costs. We pick up the storage device at your location on request - at no extra charge!

Data Recovery at a Fixed Price Including On-Site Pickup

We personally pick up the storage device anywhere in Germany at no extra charge. You only pay if the data recovery is successful. Learn more about our data recovery process and our overview of hard drive failure symptoms.