Hewlett Packard Enterprise (HPE) advises customers to immediately install the new HPD8 firmware on their servers. The reason: numerous SAS SSDs suffer a complete failure with data loss after exactly 32,768 hours. This corresponds to approximately 4 years (precisely: three years, 270 days, and eight hours). The cause is a problem in the old firmware.
No Access to Data on HPE SSD
Affected are HPE SAS SSDs with a firmware version prior to HPD8. A complete list of the affected SSDs is available on the manufacturer's website. HPE also provides flash tools there for performing the firmware update to HPD8. According to the manufacturer, a server restart is not necessary if the affected SSD is connected to a SAS controller.
The affected SSDs were also used by HPE in server and storage systems, including RAID arrays. These include:
- Apollo systems
- ProLiant systems
- Synergy systems
- JBoD D3xxx
- D6xxx
- D8xxx
- MSA SAN storage
- StoreVirtual 4335
- StoreVirtual 3200
TIP: Check Operating Hours
The operating hours of the SSDs can be read using the Smart Storage Analyser. HPE has published detailed instructions in the support section.
HPE SSD Data Recovery
After the HPE SSD failure, no access to data is possible. Following a comprehensive analysis of the 2.5-inch SAS SSDs with 400GB, 480GB, 800GB, 960GB, 1.6TB, 1.92TB, 3.2TB, 3.84TB, 7.68TB, and 15.3TB capacities, the data can be recovered by a professional data recovery specialist. We will pick up the storage device at no extra charge upon request - throughout Germany!
If you are affected by the HPE firmware problem and no longer have access to your data, our specialists are available to assist you with years of experience in professional SSD data recovery. Learn more about our data recovery process and pricing.
Contact us at 0800-881 12 25 (free, available 24/7) for a free initial consultation.
Lars Müller